Standard delivery within Nairobi takes 1–3 business days. Orders outside Nairobi typically take 3–7 business days depending on your location.
Yes! All orders above KES 5,000 qualify for free delivery. Orders below this amount attract a flat delivery fee of KES 350.
Yes. Once your order is dispatched you will receive a confirmation with tracking details via email or WhatsApp. You can also check your order status under My Account → Orders.
Currently we deliver within Kenya only. International shipping is something we are actively working on — follow us on Instagram for updates.
Our delivery partner will attempt to reach you. If delivery fails twice, your order will be held and you will need to contact us to reschedule within 5 days.
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached.
Contact us via WhatsApp or email at hello@ramafashions.co.ke with your order number and reason for return. We will guide you through the process.
Absolutely. Size exchanges are free of charge on your first exchange per order, subject to stock availability. Contact us within 14 days of receiving your order.
For hygiene reasons, underwear, swimwear, and pierced jewellery cannot be returned. Sale items are also final sale unless they arrive damaged or defective.
Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method.
We accept M-PESA, Visa, and Mastercard. All payments are processed securely via SSL encryption.
Yes. Our checkout is fully SSL encrypted and we do not store your card details on our servers. Your payment information is handled by our secure payment gateway.
We currently do not offer pay on delivery. All orders must be paid in full before dispatch.
On the cart page, enter your promo code in the "Promo Code" field and click Apply. The discount will be reflected in your order total before checkout.
Double check your card details or M-PESA number and try again. If the problem persists, contact us at hello@ramafashions.co.ke or via WhatsApp and we will assist you.
Each product page includes a size guide with measurements in centimetres. We recommend measuring yourself and comparing to our size chart before ordering.
We do our best to represent colours accurately. However slight variations may occur due to screen settings and lighting. If in doubt, contact us for clarification before ordering.
Yes! We offer custom orders and tailoring services. Contact us via WhatsApp or email with your requirements and we will provide a quote and timeline.
Care instructions are printed on each garment label. Generally we recommend gentle machine wash or hand wash in cold water and avoiding tumble drying for delicate fabrics.
Yes. We are committed to responsible sourcing and work with trusted local and continental suppliers who meet our quality and ethical standards.
You need an account to place orders, track deliveries, and manage your wishlist. Registration is free and takes less than a minute.
On the login page click "Forgot Password" and enter your email address. You will receive a reset link within a few minutes. Check your spam folder if you do not see it.
Log in and go to My Account → Profile. Click "Edit Profile" to update your name, phone number, or email address.
You can request account deletion from My Account → Settings → Delete Account. Note this is permanent and all your order history will be removed.
Yes. We take data privacy seriously and do not sell or share your personal information with third parties. Read our Privacy Policy for full details.
Can't find what you're looking for? Reach out to our team directly.
